DescriptionColor : Bright and intense golden yellow.Aroma: Intense and complex with delicate notes of honey and ripe tropical fruits recalling banana, pineapple, and passion fruit along with toast and vanilla notes.Palate : Fresh, crisp, and pleasing with
Color : Bright and intense golden yellow.Aroma: Intense and complex with delicate notes of honey and ripe tropical fruits recalling banana, pineapple, and passion fruit along with toast and vanilla notes.Palate : Fresh, crisp, and pleasing with good balance and a persistent finish.
Sustainable
The beginnings of Santa Ema date back to the opening of the 20th century, when don Pedro Pavone Voglino, an Italian immigrant, sportsperson and businessman, discovered a great terroir in Isla de Maipo, the place where our head offices are still operating today.The founder and his son, Fe9lix Pavone Arbea, an entrepreneur of great vision, began in 1956 a winemaking business called Vinos Santa Ema. They equipped it with state of the art industrial infrastructure for developing and managing bottled wines of high quality.As of then, Santa Ema has opened its doors to Chile and the world, starting its exports in a solid and uninterrupted growth process, reaching today more than 30 countries.If anything characterizes the spirit, mission and vision of Vinos Santa Ema, today in the hands of the 4th generation of the Pavone Family, that is the complete and constant commitment to the following fundamental principles:Respect for the human beingThis is made manifest through a considerate treatment and open-door policies towards our workers, which has allowed us to always work as an efficient and united team.Quality firstThis is at the very base of our wines’ excellency and our main goal. Always searching to improve the productive processes.Care for the environmentWe have incorporated the most demanding quality certifications in our productive operations as well as severe safety and sustainability procedures.Passion for what we doThis expresses itself in the personality of our wines as well as in the stability of the relations with our suppliers, distributors and our community.
At Our Store, we aim to deliver your orders as quickly and efficiently as possible. Below you will find everything you need to know about our shipping and delivery process.
Shipping Methods & Rates
We offer a variety of shipping options to meet your needs. The cost of shipping depends on the shipping method you choose, the destination, and the size of your order. Please refer to the shipping options available at checkout for more details.
Express Shipping: Delivery within 3-5 business days (next-day delivery for some locations).
International Shipping: Available to selected countries. Delivery time and shipping fees will vary based on destination.
Processing Time
Orders are typically processed within 1-2 business days from the time your order is placed. Please note that during peak seasons or promotional periods, processing time may be slightly longer.
Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information so you can monitor the status of your shipment. You can also check the status of your order in your account under “Order History.”
Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected. For international orders, customs processing may cause delays, which are beyond our control.
Domestic Orders: Typically arrive within 3 business days.
International Orders: Delivery times may range from 7 business days, depending on the destination country and customs clearance times.
Lost or Damaged Packages
While we take great care to ensure your items are packaged securely, accidents can happen. If your order arrives damaged or you believe it’s lost, please contact us at customer service email or phone number within 7 days of receiving your package. We will investigate the issue and provide a solution.
Contact Us
If you have any questions or concerns about shipping and delivery, don’t hesitate to contact our customer support team at customer service email or phone number. We’re here to help!
Thank you for shopping! We appreciate your business and strive to provide you with an exceptional shopping experience.
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